Privacy policy
Last updated: November 15, 2025
Introduction
Eterno York ("we," "our," or "us") respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website eternoyork.shop (the "Site") or interact with our services. By using our services, you agree to the collection and use of information in accordance with this policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date.
Information We Collect
We collect various types of information based on how you interact with the Site, which may include:
- Personal Information: Information you provide directly, such as your name, email address, phone number, shipping and billing addresses, and payment details.
- Order Information: Information about your purchases, including product preferences, order history, and interaction with our website.
- Automatically Collected Data: Information about your usage of the Site, such as your IP address, browser type, device type, and browsing activity through cookies and analytics tools.
- Communication Information: Information you provide when contacting customer service or signing up for our emails.
How We Use Your Information
We use the collected information for the following purposes:
- Providing Products and Services: To process and fulfill your orders, manage your account, and communicate with you about your orders and transactions.
- Customer Support and Service Improvement: To respond to inquiries, provide customer support, and improve the Services.
- Marketing and Communications: To communicate promotions, offers, and updates (only if you opt-in).
- Personalization: To enhance your shopping experience and tailor the Services to your preferences.
- Security and Fraud Prevention: To detect, investigate, and take action regarding fraudulent, illegal, or malicious activity.
- Compliance and Legal Obligations: To comply with legal requirements and enforce our terms of service.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences and analyze your usage of the Site. You can adjust your cookie preferences through your browser settings, but please note that blocking cookies may affect the functionality of the Site.
How We Share Your Information
We do not sell your personal information. However, we may share your information in the following situations:
- Service Providers: We may share your information with third-party vendors and service providers (such as payment processors, shipping companies, and IT support) to fulfill orders and provide services.
- Legal Obligations: We may disclose your information to comply with legal obligations, such as responding to subpoenas or protecting our rights and the rights of others.
- Business Transactions: In the event of a merger, acquisition, or sale of assets, we may share your information with business partners or potential buyers.
- Marketing and Business Partners: We may share information with business and marketing partners to help provide relevant advertising and services, in accordance with their own privacy policies.
Your Rights (CCPA & PDPA Compliance)
Depending on your location, you may have rights regarding your personal information:
- Right to Access/Know: You may request access to the personal information we hold about you.
- Right to Delete: You may request the deletion of your personal information.
- Right to Correct: You may request correction of inaccurate personal information.
- Right to Data Portability: You may request to receive your personal information in a structured, commonly used format and transfer it to a third party.
- Right to Opt-out: California residents can opt out of the sale or sharing of personal data under the CCPA.
- Right to Restrict Processing: You may request us to restrict or stop processing your personal information in certain circumstances.
To exercise these rights, contact us at info@eternoyork.com.
Data Security
We implement industry-standard security measures to protect your personal information. However, no online transaction is 100% secure. We encourage users to take personal precautions when browsing and communicating online.
Third-Party Websites and Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these third-party websites. Please review their privacy policies before interacting with their services.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with their personal information, please contact us to request deletion.
International Data Transfers
If you are located outside the country where we operate, please be aware that your personal information may be transferred to, stored, and processed in other countries, which may have different data protection laws. We will take necessary measures to ensure the security of your data in accordance with applicable laws.
Complaints
If you have complaints about how we process your personal information, please contact us at info@eternoyork.com. Depending on where you live, you may also lodge a complaint with your local data protection authority.
Contact Information
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
- Email: info@eternoyork.com
